Privacy Policy

1. Introduction

Carrasco AC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website carrascoac.com or use our HVAC services in the Tampa Bay area.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our website and services:

2.1 Personal Information

When you contact us for services, we may collect:

• Contact Information: Name, email address, phone number, physical address
• Service Information: Details about your HVAC system, service history, property information
• Payment Information: Billing address, payment card details (processed securely through third-party processors)
• Communication Data: Records of correspondence, service requests, and feedback

2.2 Website Usage Information

When you visit our website, we may automatically collect:

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent on pages, referral sources, clickstream data
• Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Information from Third Parties

We may receive information about you from:

• Service providers and business partners
• Publicly available sources
• Social media platforms (when you interact with us)

3. How We Use Your Information

We use the information we collect for various business purposes, including:

• Providing Services: To schedule, perform, and bill for HVAC services in Tampa, St. Petersburg, Clearwater, and surrounding areas
• Customer Support: To respond to inquiries, process requests, and provide technical support
• Communication: To send service reminders, maintenance tips, and important updates
• Marketing: To send promotional materials about our services (with your consent where required)
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with legal obligations and protect our rights
• Business Operations: For internal purposes such as data analysis, audits, and service improvement

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, such as:

• Payment processors
• Marketing and analytics providers
• Cloud storage providers
• Business management software providers

4.2 Legal Requirements

We may disclose your information if required by law, such as to:

• Comply with legal processes or governmental requests
• Protect our rights, privacy, safety, or property
• Prevent fraud or other illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) technology for data transmission
• Encryption of sensitive data
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will promptly notify you if a data breach occurs.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications
• Restriction: Request restriction of processing your information
• Portability: Request transfer of your data to another organization

To exercise these rights, please contact us using the information below. We may need to verify your identity before processing certain requests.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track effectiveness of advertising campaigns

7.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "options" or "preferences" menu of your browser. However, disabling certain cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this Privacy Policy regularly.

Last Updated: March 15, 2024